Member Services Representative

Tim Lopez Agency - American Family Insurance
Job Description
Join Our Team as a Member Services Representative!
 
Are you passionate about helping others and making a difference every day? At The Tim Lopez Agency, we’re more than just insurance—we’re a team that cares about our customers, our community, and each other.
 
Why You’ll Love Working With Us:
 
  • Comprehensive Benefits: 100% employer-paid health, dental, and vision insurance—your well-being matters to us!
  • Bilingual Bonus: Earn extra for your Spanish language skills.
  • Competitive Pay: Enjoy a strong hourly rate, plus commission and bonuses for your achievements.
  • Paid Training & Growth: We invest in your success from day one, with ongoing training and clear paths for advancement.
  • Work-Life Balance: Generous paid time off, paid holidays, and flexible scheduling options.
  • Team Spirit: Quarterly team-building activities, recognition programs, and a supportive, inclusive culture.
  • Community Impact: Be part of an agency that gives back and values your contributions.
What You’ll Do:
 
  • Deliver outstanding, personalized service to every customer—building trust and lasting relationships.
  • Respond to inquiries about coverage, billing, claims, and products, using your expertise and our proven processes.
  • Help customers navigate their insurance needs, including policy changes and claims support.
  • Collaborate with sales specialists to identify opportunities for customers and help them protect what matters most.
  • Schedule appointments and coordinate with agency staff to ensure seamless service.
Who You Are:
 
  • You have a passion for customer service and helping others.
  • You communicate clearly and confidently.
  • You’re comfortable with technology and Microsoft Office.
  • You have basic math skills and attention to detail.
  • You’re eager to learn, grow, and be part of a winning team.
Ready to start your next chapter with us? Apply today and discover how you can make a difference at The Tim Lopez Agency! 
Experience Level:
Contact Information